Culinary Agents is working with the team at Franks Wine Bar to connect them with talented hospitality professionals.
Franks Wine Bar - Now Hiring: Service Manager
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Franks Wine Bar is seeking a dedicated and enthusiastic Service Manager to join our team. This role will collaborate with the restaurants General Manager and leadership team to oversee all aspects of day to day restaurant operations at Franks Wine Bar. Individuals should demonstrate excellent communication skills, strong leadership abilities, a passion to create memorable guest experiences, a proactive approach to problem-solving, unwavering integrity, and a genuine enjoyment of interacting with people.Frankies Spuntino Group provides comprehensive benefits including medical, dental, and vision insurance, pre-tax transit expenses, generous paid time off, an employee dining program, company sponsored 401(k) and more.Who Will Love This Job Experienced leader who is passionate about food, beverage ( Wine driven), and hospitality Proactive problem solver who is comfortable in a fast-paced environment Authentic hospitality professional driven to provide guests with memorable dining experiences Effective and responsive communicator who is adept in conflict resolution Team player with a positive attitude and willingness to roll up their sleeves Hands-on mentor who is enthusiastic about leading and developing a team What You’ll Do Oversee the day-to day front of house operations of the restaurant’s dining and take-out/delivery operations Manage operating standards for the restaurant, including food safety and labor compliance Ensure an excellent and warm service experience for all guests, responding positively and promptly to guest concerns and complaints Drive standards of service and provide continuous support to all service staff, actively participating in service as needed Always ensure excellent maintenance and cleanliness of the restaurant Ensure the restaurant is staffed effectively to execute all service standards Properly open and close physical operation, including all financial reporting necessary Supervise all menu updates across the operation as needed, including printed, online, delivery and POS menus Run all technology needed to execute daily operations, including POS, delivery, and scheduling/time & attendance platforms Conduct monthly inventory of all small wares needed for service, order as necessary, and ensure all items are stored and maintained properly Work with management team to inspire, engage, and educate all staff Recruit, train, and schedule Front of House staff Maintain accurate records and reporting for payroll, corrective actions, etc. Achieve weekly sales goals set in collaboration with the Director of Operations and General Manager You Should Have: Minimum of 2 years experience in a leadership position at a restaurant Expert food and beverage knowledge Excellent problem-solving and conflict management abilities Excellent written and verbal communication skills Proven ability to teach and mentor employees Outstanding communication and organizational skills with proficiency in Google Docs Flexible work schedule with ability to work nights, weekends, and holidays NY Food Handler’s Certificate a plus English Fluency, Spanish knowledge is a plus The ability to meet the physical demands for this position, including: seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, standing for long periods, bending, and moving intermittently during working hours. Who We Are: FRANKS offers a charming tavern atmosphere, boasting one of New York City’s most impressive wine selections and a menu filled with comforting bistro dishes. Whether our guests are seeking a leisurely meal accompanied by a world-class bottle or a quick nightcap on their way home, our restaurant serves as both a neighborhood staple and a refined destination.Frankies Spuntino Group is an Equal Opportunity Employer (EEO) and provides opportunities to all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws
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